Frequently asked questions

Submit a request with your route, date and passenger details — or message us on WhatsApp. You can request a booking instantly online; from there our team contacts you to confirm availability and arrange every detail based on your travel plans.

You can request a booking at any time, instantly. Once we receive your request, our team handles the rest and confirms what's possible for your dates — including short-notice travel where availability allows.

Cancellation and refund terms for confirmed charters are provided with your booking confirmation. [Placeholder — full policy to be published.]

Every charter is unique — pricing depends on route, aircraft, dates and trip type. Rather than list rates, we provide a transparent, personalised quote for your specific journey, with no hidden booking fees.

Once your booking is confirmed, we send an invoice to your email and payment is made by bank transfer. No payment is taken on the website.

When an aircraft would otherwise fly empty to reposition, we offer that leg at a reduced rate. Availability changes constantly — check our offers page or ask us.

Baggage capacity varies by aircraft — see each aircraft's page for details. Let us know your needs and we'll match the right aircraft.

Please let us know in advance and we'll confirm what's possible for your aircraft and route. [Placeholder — pet policy to be confirmed.]

Yes — catering, ground transfers and special requests can all be arranged. Just tell us when you book.

Our base is Wilson Airport, Nairobi, and we operate to airports and airstrips across Kenya, East Africa and beyond — including remote bush strips.

Yes. Our air ambulance team is on call 24 hours a day to coordinate urgent medical transport. Call our emergency line at any time.

We work with patients, families, hospitals and insurers to coordinate medical transport and cross-border repatriation. [Placeholder — details to be confirmed.]